FAQ's
What types of phone cases do you offer?
We offer a wide range of phone cases, including slim cases, TPU cases, transparent cases, and more, catering to various style preferences and protection needs.
Are your phone cases and covers durable and protective?
Absolutely. Our phone cases are designed to offer both style and protection. They are made from high-quality materials to guard your device against dirt, scratches, and everyday wear and tear.
How can I determine the compatibility of a phone case with my device?
To ensure compatibility, select your phone model from the options provided on our product pages. This ensures that you're ordering a case that fits your device perfectly.
What materials are your phone cases made of?
Our phone cases are made from a variety of materials, including TPU, PC, and more. Each case is clearly labeled with its material on the product page.
Do your cases allow access to all ports and buttons on the phone?
Yes, our cases feature precise cutouts that provide full access to all control buttons and ports, ensuring that your phone's functionality remains intact.
Are your phone cases compatible with wireless charging?
Yes, our cases are designed to be compatible with wireless charging. Please refer to the product descriptions for specific compatibility information.
How can I clean and maintain my phone case?
Cleaning your phone case is easy. We recommend using a damp cloth or a mild soap solution to wipe it clean. Avoid using abrasive materials or harsh chemicals.
What payment methods do you accept?
Due to customized cases we only offer prepaid payment method.
Do you offer international shipping?
Yes, we offer international shipping to various countries. Shipping fees and delivery times may vary, so please check our international shipping information for details.
What is your return and exchange policy?
Our return and exchange policy allows you to return or exchange items within a specified timeframe if you're not satisfied with your purchase. Please review our Returns & Exchanges page for detailed information.
How can I track my order?
You will receive an email with a tracking number once your order is shipped. You can use this tracking number to monitor the progress of your shipment.
Are there any discounts or promotions available on your website?
Yes, we frequently offer discounts and promotions. Keep an eye on our website and subscribe to our newsletter to stay updated on the latest offers.
How to contact for any order query?
You can mail us your query at support@cocolub.com and DM on our Whats app Number +91- 9530906879 (Mon-Sat, 10:00 am - 5:00 pm)
How many days does it take for the order to reach my place?
We deliver your order through the fastest mode using bluedart and delhivery. You will get the order within 5-7 business days.
I wish to cancel my order. What to do?
You can cancel your order only on the same day you ordered it, (if your order has not been shipped from our warehouse yet). Send us a mail on support@cocolub.com with your order id to cancel the order.
Please Note*
- Kindly take a moment to review your order before finalizing the purchase. Despite providing comprehensive options on our product page, we encourage you to thoroughly check your order details for accuracy before proceeding with the purchase. Example selection of design pattern, selection of mobile brand, selection of phone model etc. Your attention to this step ensures a seamless and accurate transaction. Thank you for your diligence.
- No refunds/returns on customized products. Exceptions: wrong delivery or printing issues. Each custom item is unique to the customer. And, we can't resell to any other customer. Thanks for your understanding!